There is no minimum order value for delivery. However, we charge Rs. 40/- for all orders irrespective of order value.

In a rare case, where products ordered by you are out of stock, we would be providing Substitutes for the product unavailable. The decision for the substitute is taken by our Food Specialist who has a fair understanding of the product catalog. Our specialist will also suggest alternate products, incase similar products are not available, which could be delivered in place of the ordered products. In case, we are not able to offer substitutes, we will deliver the rest of the products at your convenience and process a refund for the out of stock products in case of prepaid order or modify the Invoice in case of postpaid orders. In case of alternate product selection, the cost of these will be adjusted against original payment received and the balance will be refunded back to you or any extra cost (after confirmation from you) will be credited to your online Plantonorganic account in case of Prepaid Orders. In case you are not satisfied with the suggested substitute you can always return the product at the time of delivery.

Our endeavor is to keep adding products in the webstore. Since we deliver products across the city and in good condition, we have included products that can be delivered in perfect condition. For items not available in the webstore, we request you to drop in to the nearest organic bizz shopee ( planton organic bizz Francaise shops) You could go the organic bizz store locator section on the main website and get details of all our locations including the address and the phone numbers.

No, the price listed on the product page is all you pay. No Octroi, no additional sales tax, and no other hidden charges. Our philosophy is simple - What you see is what you pay!

It's easy you login to Your Account and view the Payment Status on your order in the My Orders section.

We offer COD to make your life easy. Simply place your order with us and pay for it when you receive your goods at your doorstep!

Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the central store upon which a delivery notification will be sent on your registered email address and contact number, no further changes can be made in the order. In case you wish to remove certain products from the order, there always is an option of returning the products. In case you wish to order some additional products, you can always proceed placing a new order.

Your products will be delivered upto 3 days to 7 days from the time of placing the order. At the time of placing an order online, you will be provided with an option for choosing delivery options.

We dispatch the orders within 24hrs. Based on the Location estimate delivery date is given below. Local - 3 business days Regional - 6 business days Metro - 6 business days Rest of India - 8 business days North East - 10 business days

Once the order has been dispatched from the central store upon which a delivery notification will be sent on your registered email address, no further changes can be made in the order. In case you wish to order some additional products, you can always proceed with placing a new order.

We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our courier partner. In the case of Prepaid orders, a request for refund will be initiated and cash will be credited into your plantonorganic online account, which can be redeemed while placing orders the next time.

Every once in awhile, we will have a package returned to us because the couriers were unable to deliver it to you. When this happens, you will be contacted by the customer service center and explain the procedure to be refunded and later you will receive a refund notification email.

Once an order is accepted by you, in case of any further issues with the order for the below-mentioned reasons, please send us an e-mail at cs@plantonorganic.com or call us at +91 8129703277 within 3 days of receiving the order and our representative will get in touch and guide you with further procedure accordingly. Damaged/Expired product received. Other product-related issues. For quality control reasons we do not accept returns for any other cases except above. Returns cannot be processed if the product has been opened or tampered with. Thus we request you to maintain all original packaging in order to receive the refund.

1. Post Paid Orders (Includes Cash/Card on delivery,) - All refunds post delivery will be adjusted in plantonorganic creditor ledger and after the product has been picked up and returned to our central stores then it will be adjusted to your next purchase. 2. Credit Card, Debit Card, Net Banking Orders - If the refund amount is greater than Rs.100, then the amount will be refunded directly into your original form of payment mode. For refund amounts less than Rs.100, the refund will be credited to your plantonorganic creditor ledger within 48 hours. 3. For Paytm/Mobikwik wallet Orders - If the Refund amount exceeds Rs. 150, the amount will be credited back to your Paytm/Mobikwik wallet. For refund amounts less than Rs.150, the refund will be credited into plantonorganic creditor ledger within 48 hours. Please note that for orders placed using Credit Card, Debit Card & Netbanking, the refund once processed from plantonorganic may take up to 7-14 working days to reflect on your Credit Card or Bank Account. There will be no cash refund in such cases. All refunds will be subject to deduction of Delivery Charges or Offer Values as applicable. For enquiries on refunds – please send us an e-mail at cs@plantonorganic.in or call us at +91 8129703277 and our representative will get in touch with you to provide the latest status.